Neuraledge AIHow to get in touch
The quickest way to reach us is email at support@neuraledge-ai.co, or the live chat inside your account. Either way, a real person will read your message — no endless bot loops, we promise.
General support
Account & verification
Partnerships & press
Privacy requests
Support hours for the UK and Canada
Support is available 24 hours a day, 7 days a week. Our teams overlap UK (GMT/BST) and Canadian (ET to PT) time zones, so whether you're messaging from Glasgow at breakfast or Vancouver late at night, someone's on shift.
Before you write to us
A few things that help us answer faster:
- Use the email address linked to your Neuraledge AI account.
- Include a screenshot if something looks wrong in the app.
- For withdrawal questions, mention your partner broker and the request date.
Quick tip: many common questions — about registration, deposits and safety — are already answered in the FAQ section on our homepage.
A note on safety
We will never ask for your password, full card number or one-time codes by email or phone. If someone does, it isn't us — please report it to support straight away.