Neuraledge AI logoNeuraledge AI

Privacy Policy

This policy explains what personal data Neuraledge AI collects, why we collect it, and how we keep it safe. We follow UK GDPR and Canada's PIPEDA.

Last updated: October 2026

1. Who we are

Neuraledge AI ("we", "us") operates the website neuraledge-ai.co and the Neuraledge AI trading platform. We act as the data controller for the information described here.

2. Information we collect

  • Account details: name, email address, phone number and country.
  • Verification data: identity documents shared with partner brokers for KYC and anti-money-laundering checks.
  • Usage data: device type, browser, pages visited and in-app settings.
  • Communications: messages you send to our support team.

3. How we use your information

We use your data to create and run your account, connect you with partner brokers, meet legal obligations, keep the platform secure, improve our services and, with your consent, send product updates. We never sell your personal data.

4. Legal basis

We rely on contract (to provide the service), legal obligation (KYC/AML), legitimate interests (security and improvement) and consent (marketing).

5. Sharing your data

We share data only with regulated partner brokers, trusted service providers (hosting, analytics, support tools) under strict contracts, and authorities where the law requires it.

6. International transfers

Data may move between the UK, Canada and other countries. When it does, we use safeguards such as standard contractual clauses.

7. How long we keep data

We keep account data while your account is active and for up to six years afterwards to meet financial record-keeping rules.

8. Security

We use 256-bit SSL encryption, two-factor authentication, access controls and regular security testing.

9. Your rights

You can request access to, correction of, or deletion of your data, object to processing, withdraw consent, and request data portability. UK users may complain to the ICO; Canadian users to the Office of the Privacy Commissioner of Canada.

10. Cookies

We use essential cookies to run the site and optional analytics cookies to understand usage. Google Translate may set its own cookies if you use the language switcher.

11. Contact

Email privacy@neuraledge-ai.co for any privacy question.